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I would like to file a complaint to Europcar, the car rental service for my trip. The Europcar Auckland charged me an equivalent of $120.70 US Dollars... more
Auckland - Rotorua - Queenstown - Christchurch
Combine Auckland, Rotorua, Queenstown and Christchurch with flights between cities.
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This 8 night sample itinerary includes:
  International round-trip airfare
  Flight into Auckland and out of Christchurch
  Hotel for 2 nights in Auckland
  Flight Auckland - Rotorua
  Hotel for 2 nights in Rotorua
  Flight Rotorua - Queenstown
  Hotel for 2 nights in Queenstown
  Flight Queenstown - Christchurh
  Hotel for 2 nights in Christchurh
  Daily breakfast (if stated in hotel info)
  Hotel taxes
Related Itineraries:
Related Cities:
Auckland (68)  Christchurch (28)  New Zealand (76)  Queenstown (25)  Rotorua (22)  
Customize and Book
With Int'l Flight
Without Int 'l Flight
Destinations
Arrival date
Stay
1. Auckland
(101 hotels)
2. Rotorua (34 hotels)
 
3. Queenstown (111 hotels)
 
4. Christchurch (35 hotels)
 
Adult(s)     Children
Room(s)     Please contact us for any special arrangements such as more than one room and partial stays.
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Flexible Itinerary
Auckland
Arrive
for
you may select your dates here or use
the calendar above
Day 1
Arrive to Auckland
Overnight in Auckland   101 hotels offered
Optional    97 Things to do
Day 2
Overnight in Auckland   101 hotels offered
Optional    97 Things to do
Day 3
Departing from Auckland
.Intercity Flight
Rotorua
for
Day 3
Arrive to Rotorua
Overnight in Rotorua   34 hotels offered
Optional    45 Things to do
Day 4
Overnight in Rotorua   34 hotels offered
Optional    45 Things to do
Day 5
Departing from Rotorua
.Intercity Flight
Queenstown
for
Day 5
Arrive to Queenstown
Overnight in Queenstown   111 hotels offered
Optional    62 Things to do
Day 6
Overnight in Queenstown   111 hotels offered
Optional    62 Things to do
Day 7
Departing from Queenstown
.Intercity Flight
Christchurch
for
Day 7
Arrive to Christchurch
Overnight in Christchurch   35 hotels offered
Optional    23 Things to do
Day 8
Overnight in Christchurch   35 hotels offered
Optional    23 Things to do
Day 9
Departing from Christchurch
Customize and Book
With Int'l Flight
Without Int 'l Flight
  
Arrival Date:
Adult(s)     Children
Room(s)     Please contact us for any special arrangements such as more than one room and partial stays.
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Customer Feedback
I would like to file a complaint to Europcar, the car rental service for my trip. The Europcar Auckland charged me an equivalent of $120.70 US Dollars for airport fees and fees for returning the rental car to Rotorua which was the agreed drop off place. I was never told of this hidden and additional fees and if I would have know then I would have not agreed to use this company and would have look somewhere else who provide the same services without the additional fees. The other complaint with the same company (Europcar) where I returned the rental car in Queenstown. They charge my credit card an equivalent charge of $154.47 US dollars without any explanation. I have refilled the gas of the rental car full tank and returned the car the same condition as I received it aside. They charge me without any explanation and I have complained to their customer service by sending them an e-mail with my complaint but no response, action, and any feedback was given. Hopefully your company with be able to remedy this complaint and straighten out the bills charged by the Europcar which is not justified. Hoping for a speedy action to this complaint. Eugene Y. Feedbacks are addressed on an individual basis. Following an explanation to better help you plan your trip: we advice our client to read all the Information we sent to avoid this kind of problems there are certain things you need to keep in mind when renting a car : - The Vehicle will be supplied with full tank of fuel at pick up and will need to be returned to the car rental supplier with full tank or refueling charges will be applied. - Drivers who are under the age of 25 at time of rental may be subject to additional charges. - Not unlimited Mileage. -Droping off your car in another destination could be subject to extra charges. All this information would be forward to you when renting a car and remenber that Extra charges would be paid locally in the local currency. Sincerely Customer Serice
Itinerary Detail
Total price for 2 passengers: $9072.94
Flights included from San Francisco, CA
Jan 27: Car rental for 2 days
Jan 27: Hotel VR Rotorua Lake Resort, 4+ Stars for 2 night(s)
Jan 29: Car rental for 8 days
Jan 29: Hotel Rydges Wellington_, 4+ Stars for 1 night(s)
Jan 30: Hotel Novotel Christchurch Cathedral Square_, 4 Stars for 3 night(s)
Feb 2: Hotel Glacier View Motel_, 3+ Stars for 1 night(s)
Feb 3: Hotel Millennium_, 4+ Stars for 3 night(s)
Feb 6: Transfer - Domestic Airport to City_
Feb 6: Hotel Novotel Cairns Oasis Resort_, 4+ Stars for 3 night(s)
Feb 9: Transfer - City to Domestic Airport_

* Sample prices displayed include international and domestic airline tickets as per itinerary and ALL airline-related taxes and fuel surcharges and are per person, based on double occupancy, and are dynamic in nature. Prices do not include insurance or delivery charges which are optional and customizable by the traveler. The airfare portion of the itinerary price is based on economy class, midweek departure. Prices do not include fees for carry on or checked baggage which can add additional fees per ticket on a roundtrip flight based on carrier charges. It also does not include any entrance fees or visa fees that may be charged at international airports. Some cities may charge local taxes that can only be collected by hotel at destination.
Prices were accurate at the time we posted them. Sample prices were for a specific travel date and specific departure airport, as indicated. Your prices will vary according to departure cities and travel dates. We do not control prices (airlines and hotel reservation systems do). Prices may change dynamically and at times significantly numerous times during any given day.
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